WoW...what a great place.....we are really enjoying the first few days of our stay...
The transfer from the airport to the hotel went without a hitch, and the transfer from the hotel to the resort was just as smooth.
The resort is fantastic....the service is unimaginable....only if you have experienced it can you really believe it...!!!!
Thanks for everything...having a wonderful time....really appreciate the recommendations and assistance.
Have a great Christmas and a wonderful New Year
Mark, December 2008
Aventura Spa Palace
THANK YOU SO MUCH for setting us up with the Adventura Spa Palace. The place was awesome. Adults Only, so no screaming kids at the pool or restaurants!! Employees so friendly and so willing to help with anything. New Year's Eve bash was amazing. Great place for anyone over 18 years of age. Total mix of people of all ages. Greeted in the lobby with a glass of champagne and a cool washcloth to "freshen up". Bell staff called the night before our departure to verify a time to pick up our luggage. We would have forgotten to call this step!!
Amazing vacation. Thank you for recommending and helping us set this up.
Maureen and Tim, January 2008
We have just returned from Riviera Maya Aventura Spa, presidential suite, and everything was as good as you indicated or better! The suite was fantastic. Thank you so much for the very helpful hints. You protected us from some aggressive bogus sales, smoothed our way through transits, correctly suggested early bookings for spa treatments and side trips. You really enhanced our vacation by suggesting the benefits of the presidential suite and listing the inclusions. If you had not listed them, we would not have been offered! Thank you, good job!
Sara, March 2008
would like to say thanks for your help, the trip was fantastic, even better than i imagined it could be.
i have no complaints everything was great the shuttles the resort. i was treated with the utmost respect
and plan on returning with my 2 kids next winter. thanks again
Aventura Spa Palace March 2011
We meant to e-mail you as soon as we got back, but we hit the ground running.
The resort absolutely exceeded my expectations! It was the most fantastic experience I have ever had on a vacation. We were so glad we booked with you, as we got the VIP bracelets which allowed us access to so many amazing extras, like unlimited spa access, our own vacation planner, and exclusive cocktail parties (they didn't try to sell the "club" at these either!). The "stay at one play at them all" feature was so great! We visited the resorts at Playcar and on Cozumel island. The food, drinks, activities, and service was exceptional.
The only hiccup we had was the American Airlines canceled our outgoing flight and rescheduled us for a later time. I read the fine print on the travel voucher from airport to hotel and it said that there were constantly cars leaving to go to the resorts, so that we did not need to worry if our flight was late or canceled. Due to that (and the fact that AA called us at 8pm) I did not notify the resort. We just had to wait a little while (about 30 minutes) for them to arrange for a taxi to take us to the resort. I was also a little upset that the resort website makes it sound like there is a courtesy bus going to the hotels every 30 minutes. There is only one a day, and it only goes one direction. We ended up spending quite a bit on cab fare that we had not intended on spending.
On the up side, we got the 1500 credit to spend on spa, golf, room upgrades, tours, and extras. That was a fantastic surprise. We both got massages, went on a tour, and had the "romantic" dinner. The tours were not what I expected, so I was glad we only booked two. We ended up skipping the second because I have an anxiety problem and could not deal with the bus rides being so crowded for such a long time.
The resort was amazing! We snorkeled and swam in the cove almost every day. We ate at a different restaurant for dinner every night, and we really enjoyed the shows! We thought they might be a little cheesy, but the show we saw (fire dancing) was so spectacular!!
We really enjoyed talking with the bar tenders and waiters. We also got some helpful tips from the cab drivers. The snorkeling at the Cozumel Palace was so breath taking. We spoke with other guest who suggested we do that as opposed to a tour, so we could spend more time in the water.
The only regret that I have is that we only spent one week there. I would have liked to have gone to the cenotes and up to Cancun at least once, but time went by so fast.
We enjoyed our vacation so much that we would love it if we could make this something we do every few years!
Thank you so much for all of your help setting it all up. This was hands down the most fantastic vacation we have ever been on!
Minnie and Brent
Aventura Spa Palace August 2010
We had a wonderful trip. The facilities, staff, weather, food were excellent. This was our 2nd trip to Aventura Spa Palace and we would recommend it highly. The transfer service was very good also. They were on time, very polite.
Thank you for all of your help with our vacation and we hope to use your services again soon.
Janice & Louis, June 2011
Our honeymoon was everything and more than we could have ever expected. Check-in was easy and the honeymoon package made it extra special. We took advantage of the $1500 in hotel credits by going to Xel-Ha, Dolphinaris, Tulum, had a couple's massage, lobster dinner, photo session, and probably a few other things.
The resort was beautiful, food delicious, staff amazing, shows were great, and the weather was perfect...
We won't forget this trip and are already talking with friends about planning a group trip some time in the future. If that happens, you can expect to hear from us.
Thanks for all you did to make the trip so special.
Mike and Lorraine